Global FAQ

How can I contact someone at CIBA VISION?

CIBA VISION welcomes your comments and questions. Please visit the CIBA Vision Web site in your country of residence for more specific information on products and services. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country. Finally, you can use the Contact Us page to send an email.

I am interested in applying for a job with CIBA VISION. How do I find available jobs, or submit a resume?

Please visit the CIBA VISION Web site in your country of residence for more specific information on career opportunities at CIBA VISION. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country. Finally, you can access the "View our Jobs" resource on our Global Careers page to view postings in select countries around the world and submit a resume.

How can I ask a question about a CIBA VISION product or service?

CIBA VISION welcomes your comments and questions. Please visit the CIBA VISION Web site in your country of residence for more specific information on products and services. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country. Finally, you can use the Contact Us page to send an email.

I am curious as to how CIBA VISION complies with environmental laws and policies.

The Safety, Health and Environment Policy of our parent company states that "the safety and health of our employees, neighbors and customers, and the protection of the environment are major concerns. We do not compromise that for economic or productivity gains. We comply with all Safety, Health and Environment laws and regulations. If we believe that the local laws and regulations are not stringent enough, we apply our own internal guidelines."

How can I order or purchase CIBA VISION products?

Contact lenses are medical devices and in most countries can only be prescribed and dispensed by a licensed eye care professional. Please visit your eye care professional if you are interested in contact lenses. CIBA VISION lens care products are available through most major retailers, pharmacies, drug stores, and supermarkets. CIBA VISION recommends that you consult your eye care professional to determine which lens care solution is best for you.

How do I know what CIBA VISION products are right for me?

CIBA VISION offers a variety of contact lenses and lens care solutions to meet your vision care needs. Please visit your eye care professional to determine which products will best suit your needs. You can also visit the CIBA Vision Web site in your country of residence for more specific information on our products. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country.

Does CIBA VISION offer any rebates or free trials?

CIBA VISION periodically offers different rebates and programs on various products. Please visit the CIBA Vision Web site in your country of residence for more specific information on rebates and free trials. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country. Finally, you can check with your eye care professional for rebates or free trials available in your area.

How much do contact lenses cost?

The cost of soft contact lenses varies depending on what type of contact lenses are right for you. For about the same price as a pair of quality glasses, you can get a year's supply of disposable contact lenses. Please visit the CIBA Vision Web site in your country of residence for more specific information on pricing. If a CIBA VISION Web site is not available in your country, please visit our Worldwide Locations page to find a CIBA VISION office or Distributor in your country.

Are contact lenses safe?

Yes, when used as directed, most people can wear contact lenses without complications. Successful contact lens wear depends on following the recommendations and instructions of your eye care professional. Over time, your eyes can change, often without symptoms or warning signs, which may put you at risk for developing complications. To have healthy eyes and the most efficient and comfortable vision possible, you need quality eye care on a regular basis. Only your eye care professional is educated, trained, and licensed to examine, diagnose, and provide treatment for your eyes.

How old do you have to be to wear contact lenses?

Even pre-teens as young as 11 were shown to be responsible enough for contacts, according to a 3-year study by a leading school of Optometry. This age group demonstrated confidence in their ability to follow doctor's instructions on wearing and caring for contact lenses.

How do I submit a request for a grant or product donation?

In order to help people achieve better eyes for a better life, our philanthropic focus is on programs that are related to eye health and vision education. All requests for funding must be submitted in writing and the requesting organization must have a tax exempt nonprofit status as outlined by the Internal Revenue Service codes.

All applications for support should include the following data:

  • Name, mission and complete contact information for organization
  • Brief description of purpose and amount of request
  • Copy of declaration document verifying Section 501 (c) (3) status of the organization
  • List of other current corporate supporters
  • Description of how the organization measures its effectiveness
  • Statement of how CIBA VISION funds will be used

Only requests from organizations that support eye health, vision education, as well as community organizations in the Atlanta metro area whose service offerings are consistent with CIBA VISION's mission and values, will be considered and reviewed.

CIBA VISION does not fund mass-mail appeals, political organizations, capital campaigns, administrative expenses, multi-year pledges, athletic activities, or ongoing fundraising activities of local schools, trips, purely social and religious projects or individual support.

You can mail a request for funding to:

Corporate Communications
CIBA VISION
11460 Johns Creek Pkwy
Duluth, GA 30097
Or, email us at community.relations@cibavision.com